Terms and conditions
Terms and Conditions
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1. Introduction
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1.1 Agreement
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Welcome to Unity CRM (“Service Provider”, “we”, “us”, or “our”).
These Terms and Conditions (“Terms”) govern your access to and use of the Unity CRM customer relationship management software and any related services (collectively, the “Software”).
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By accessing or using the Software, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not access or use the Software.
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Service Provider:
Be Shark Korlátolt FelelÅ‘sségű Társaság
Registered address: 1112 Budapest, Tippan utca 2. A. lépcsÅ‘ház, földszint 9.
Email: sales@unitycrm.eu
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1.2 Updates to Terms
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We reserve the right to amend or update these Terms from time to time.
Any modification shall take effect upon publication on our website. Continued use of the Software after such publication constitutes acceptance of the revised Terms.
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2. Eligibility and Account Registration
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2.1 Eligibility
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To use the Software, you must be at least 18 years old and have full legal capacity to enter into binding contracts under applicable law.
By using the Software, you represent and warrant that you meet these criteria.
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2.2 Account Registration
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Certain features of the Software require registration. You agree to provide accurate, complete, and up-to-date information during registration and to keep such information current at all times.
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2.3 Account Security
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You are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account.
You must promptly notify us of any unauthorized access or suspected security breach.
We shall not be liable for any loss or damage arising from your failure to maintain the security of your credentials.
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3. License and Access
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3.1 License Grant
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Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Software for your internal business purposes only.
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3.2 Restrictions
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You agree not to:
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use the Software for any unlawful purpose or in violation of applicable laws or regulations;
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modify, adapt, translate, or create derivative works based on the Software;
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reverse engineer, decompile, or disassemble the Software;
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sell, rent, sublicense, or distribute the Software; or
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remove or alter any proprietary notices or labels contained in the Software.
4. Use of the Software
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4.1 Acceptable Use
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You agree to use the Software only in accordance with applicable laws and these Terms. You are solely responsible for ensuring that your use of the Software does not infringe any third-party rights or violate any legal provisions.
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4.2 Prohibited Activities
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You shall not:
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interfere with, overload, or disrupt the Software or its servers;
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attempt to gain unauthorised access to the Software, other user accounts, or connected systems;
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use automated means (such as bots, scrapers, or crawlers) without our prior written consent; or
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introduce viruses, malware, or any harmful code into the system.
5. Data Privacy and Security
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5.1 Data Processing and Compliance
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​We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
By using the Software, you consent to our data processing practices as described in our Privacy Policy.
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5.2 Data Security
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We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
However, no system is completely secure, and we cannot guarantee that unauthorised third parties will never defeat such measures.
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5.3 Data Processing Agreement (DPA)
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If you process personal data of third parties through the Software, you agree to enter into a separate Data Processing Agreement (DPA) with us, setting out the respective rights and obligations of the parties under the GDPR.
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6. Intellectual Property
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6.1 Ownership
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All intellectual property rights in and to the Software and related documentation remain the exclusive property of us or our licensors.
Except as expressly granted under these Terms, no rights, title, or interest in the Software are transferred to you.
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6.2 Trademarks
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​Our name, logo, and all associated trademarks, product names, and branding elements are the property of Be Shark Kft. or its licensors.
You may not use them without our prior written consent.
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6.3 Feedback
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Any feedback, suggestions, or ideas you provide regarding the Software may be freely used by us for any purpose, without compensation or obligation.
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7. Third-Party Services
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7.1 Integrations
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The Software may integrate with or rely on third-party services. Your use of such services is governed by the terms of those third parties, and we accept no responsibility for their performance, security, or availability.
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7.2 Third-Party Content
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The Software may display or link to third-party content. We make no representations or warranties regarding the accuracy, legality, or quality of any such content.
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8. Fees and Payment
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8.1 Subscription Fees
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Access to certain Software features requires payment of subscription fees.
Applicable fees and payment terms are provided at the time of purchase.
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8.2 Payment Terms
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Unless otherwise agreed, all fees are payable in advance and are non-refundable.
You authorise us to charge your designated payment method for all fees and applicable taxes.
Failure to pay may result in suspension or termination of access.
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8.3 Changes to Fees
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We may modify subscription fees from time to time. Any change will take effect from the next billing period following notice of the change. Continued use constitutes acceptance of the new fees.
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9. Termination and Suspension
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9.1 Termination by You
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You may terminate your account and cease using the Software at any time by written notice to us.
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9.2 Termination by Us
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We may suspend or terminate your access to the Software immediately, without prior notice, if you breach these Terms or engage in unlawful activity.
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9.3 Consequences of Termination
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Upon termination, your right to access and use the Software ceases immediately.
Provisions that by their nature should survive termination—such as ownership, indemnity, and limitation of liability—shall remain in effect.
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10. Disclaimers and Limitation of Liability
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10.1 Disclaimer
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The Software is provided “as is” and “as available”, without warranties of any kind, express or implied.
We do not warrant that the Software will be uninterrupted, error-free, or free from harmful components.
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10.2 Limitation of Liability
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To the fullest extent permitted by law, we shall not be liable for any indirect, consequential, incidental, or punitive damages, including loss of profits, revenue, or data, arising out of your use of or inability to use the Software.
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10.3 Cap on Liability
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Our total aggregate liability for any claim arising under these Terms shall not exceed the amount you paid to us for the Software during the twelve (12) months preceding the event giving rise to the claim.
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11. Indemnification
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You agree to indemnify and hold harmless Be Shark Kft., its affiliates, officers, employees, and agents from and against any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms or unlawful use of the Software.
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12. Governing Law and Dispute Resolution
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12.1 Governing Law
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These Terms shall be governed by and construed in accordance with the laws of Hungary, excluding its conflict-of-law provisions.
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12.2 Dispute Resolution
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The parties shall first seek to resolve any dispute amicably through negotiation.
If no resolution is reached within thirty (30) days, either party may refer the dispute to the exclusive jurisdiction of the competent courts of Budapest, Hungary, specifically the Budai Központi Kerületi Bíróság.
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13. General Provisions
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13.1 Entire Agreement
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These Terms constitute the entire agreement between the parties with respect to the Software and supersede all prior agreements or understandings.
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13.2 Severability
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If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid one closest in meaning to the original intent.
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13.3 Waiver
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Failure by either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
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13.4 Assignment
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You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights or obligations at any time without restriction.
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14. Contact Information
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If you have any questions about these Terms, please contact us at:
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Be Shark Kft.
Address: 1112 Budapest, Tippan utca 2. A. lház. fszt. 9.
Email: sales@unitycrm.eu